Serval Catalyst
Serval is an AI-native IT service management platform, and Catalyst is the super agent now generally available on top of it — enabled by default for all organizations. Catalyst inspects ticket history, standard operating procedures, or a plain-language instruction, identifies recurring work, and drafts the workflows, skills, forms, access policies, journeys, and dashboards needed to automate it, staging each for administrator review. It can also spin up background agents that continuously scan connected systems for emerging problems and propose fixes before an employee files a ticket — in one customer case correlating network telemetry across two offices to trace configuration drift and generate a remediation workflow. Positioned as an AI-native alternative to ServiceNow and Jira Service Management, Serval counts Perplexity, Mercor, Clay, Verkada, and Together AI among its customers.
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