Optic is an AI-feature intelligence dashboard for product and customer-success teams that need to understand whether embedded AI features are actually working for customers. The live demo, launched on Hacker News as AgentLens, shows product views, customer-success views, and Slack-style alerts around silent AI struggle, abandonment, churn risk, failed generations, and feature-level quality issues. Instead of only monitoring uptime, Optic focuses on interaction outcomes: which accounts hit repeated AI failures, which workflows are ignored, and where support or renewal risk may be hiding. It is most relevant for SaaS teams shipping AI copilots, report generators, assistants, or automations that need account-level observability beyond generic logs.
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From the blog
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In partnership with UPDF, I tested an AI PDF reader on a research paper and NVIDIA's annual report, focusing on summaries, questions, and checking cited source pages.
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